recovered on stolen, lost, or damaged shipments over 18 months
<
5
average days to resolve a claim
22000
+
shippers protected against loss, damage, and theft
The Problem:
Every shipping operation loses packages: they're stolen off porches, crushed in transit, or disappear after a facility handoff. Most teams treat it as unavoidable, just a number that they write off each quarter and consider it a cost of doing business.
For many shippers, the labor required to file a claim far outweighs the loss: 40% of eligible shipping claims are never filed because the legacy process is too manual.
For this merchant, their stolen, lost, and damaged packages had become a line they'd stopped fighting, an inevitable negative line item.
The Solution:
When they insured their shipments through EasyPost's Shipping Insurance, suddenly recovering stolen, lost, and damaged packages became profitable. Coverage lived inside the same workflow they already used to buy labels, so protecting a shipment was one more checkbox, not a second system to run. And filing claims became a painless process.
Suddenly, claims that would have taken hours of effort and months to resolve could be filed instantly, and resolved in days.
The Outcome
Those recoveries rapidly added up. This customer reclaimed $460,000+ back that would otherwise have been written off. For the first time they didn't have to worry about how they could protect packages.
Saving money was only half of what changed for them. The way they considered risk had changed. Losses from stolen, lost, or damaged packages went from an untracked leak buried inside shipping costs to a covered line item they could use to improve their margins.
See Why it Matters.
The full case study walks through exactly what changed, and how EasyPost Guard helped them reclaim thousands in days. Get the full case study today!
